Shipping policy
1. Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time for processing if you place your order on a weekend or holiday.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
1 kg sample standard rates (current):
- Africa: USD 18.00 per order
- Asia: USD 12.00 per order
Other destinations and bulk / B2B shipments are quoted according to volume, destination and commercial terms.
Standard Shipping: Estimated delivery time of 5-12 business days.
Expedited Shipping: Estimated delivery time of 3-7 business days.
Note: Delivery delays can occasionally occur due to customs clearance or local postal service issues.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
Novira is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
If you received your order damaged, please contact us immediately at info@noviradirect.com to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Purchases through this website may be for business, evaluation (samples), or other lawful purposes. Bulk supply terms are confirmed in the quotation or sales agreement for each order.